Job Title: Project Manager (Full-Time)
Reports To: Client Success Manager / Head of Operations
Job Overview
The Project Manager is responsible for overseeing the successful delivery of LawWare implementation and data migration projects from initiation through to completion. This role ensures that all Client projects are delivered on time, within scope, and to the highest quality standards.
Acting as the primary point of contact for Clients, the Project Manager coordinates cross-functional activities between Clients, Product Specialists, Software Trainers and Support teams to ensure seamless onboarding and system adoption. The role also contributes to continuous improvement across project management processes, tools, and templates, supporting LawWare’s commitment to exceptional service and operational excellence.
Key Accountabilities
Project Delivery
Client Management
Risk & Governance
Continuous Improvement
Collaboration & Leadership
Key Activities
Project Delivery
Plan, coordinate, and manage the delivery of LawWare start-up and migration projects, ensuring adherence to agreed timelines, budgets, and scope.
Develop detailed project plans and monitor progress against milestones, proactively identifying and resolving issues or delays.
Lead project kick-off meetings, defining objectives, deliverables, and success criteria in collaboration with Clients and internal teams.
Oversee data migration processes, coordinating with technical teams to ensure accuracy, integrity, and readiness for go-live.
Manage multiple concurrent projects of varying complexity and size, balancing competing priorities effectively.
Ensure project documentation, reports, and post-implementation reviews are completed accurately and maintained within LawWare’s project management systems.
Client Management
Serve as the main point of contact for Clients throughout the project lifecycle, ensuring clear and consistent communication.
Build and maintain strong Client relationships, managing expectations and ensuring satisfaction at every stage.
Facilitate effective handovers between project phases (e.g., implementation to support).
Provide guidance to Clients on best practices for system adoption, process optimisation, and data management.
Identify opportunities to enhance Client engagement and overall experience.
Risk & Governance
Apply LawWare’s Standard Operating Procedures to all projects.
Monitor project risks and issues, maintaining a clear log and implementing effective mitigation plans.
Escalate potential risks, dependencies, or resourcing constraints promptly to the Client Success Manager or relevant stakeholders.
Ensure compliance with Law Society and industry standards where applicable.
Continuous Improvement
Review and refine project management workflows, tools, and templates to improve delivery efficiency and quality.
Contribute to the development of the LawWare Training Platform and Client onboarding resources by sharing project insights and lessons learned.
Collaboration
Work closely with Product Specialists, and Support teams to coordinate project deliverables and resolve Client issues.
Participate actively in team meetings contributing insights and improvement ideas.
Represent LawWare professionally and consistently as a trusted ambassador of the brand.
Core Competencies
Project Planning & Execution: Manages complex projects efficiently, from initiation to closure.
Stakeholder Management: Builds strong, trust-based relationships with Clients and internal teams.
Communication: Communicates clearly, confidently, and professionally at all levels.
Problem Solving: Identifies challenges early and implements practical, effective solutions.
Organisation: Manages time and competing priorities effectively, maintaining attention to detail.
Leadership: Demonstrates accountability, initiative, and the ability to meet targets as part of a team.
Technical Understanding: Maintains a solid understanding of LawWare software and data migration principles.
Adaptability: Responds positively to change and evolving business requirements.
Experience & Qualifications
Proven experience managing software implementation or data migration projects, ideally within professional services or legal technology sectors.
Strong understanding of project management methodologies.
Excellent communication, organisational, and stakeholder management skills.
Experience working directly with Clients in a technology or legal environment.
Familiarity with CRM or case management systems advantageous.
Previous Cash Accounts experience within the legal industry
Remuneration
£30,000–£37,000 (dependent on experience)
Pension, and standard holiday entitlement.