Job Title: Software Trainer – LawWare (Full-Time)
Reports To: Client Success Manager
Job Overview
The LawWare Software Trainer is responsible for delivering high-quality training and support to Clients, helping them unlock the full potential of the LawWare platform. This role focuses on empowering legal professionals to use LawWare effectively, improving their operational efficiency, compliance, and client service.
You will design and deliver engaging in-person and virtual training sessions, provide tailored onboarding support for new Clients, and contribute to the continuous development of LawWare’s online training resources. Working closely with the Client Success, Development, and Support teams, you’ll ensure every Client receives a first-class learning experience.
Key Accountabilities
Client Training & Onboarding
Service Excellence & Support
Training Content Development
Continuous Improvement & Collaboration
Key Responsibilities
Client Training & Onboarding
Deliver comprehensive training sessions to new and existing Clients, both remotely and on-site.
Tailor training programmes to suit different firm sizes, structures, and user roles.
Guide Clients through system setup, user access, permissions, and key software workflows.
Support data migration activities by validating data integrity and assisting with readiness checks.
Provide clear, engaging demonstrations of LawWare features, integrations, and best practices.
Conduct follow-up sessions to assess Client adoption and address additional learning needs.
Service Excellence & Support
Maintain excellent Client relationships, ensuring satisfaction with all training and support interactions.
Respond promptly and professionally to Client queries and requests for guidance.
Collaborate with the Helpdesk team to share insights that improve Client support and self-service tools.
Ensure training delivery aligns with LawWare’s service standards, SLAs, and brand values.
Training Content Development
Create, update, and maintain training materials including user guides, video tutorials, and e-learning modules.
Contribute to the ongoing development of the LawWare Training Platform, ensuring it remains intuitive and accessible.
Ensure all content accurately reflects current software versions, features, and Law Society requirements.
Assist with testing new features and preparing updated learning materials ahead of release.
Continuous Improvement & Collaboration
Stay informed on legal technology trends, regulatory changes, and learning best practices.
Proactively suggest improvements to training delivery methods and materials.
Work collaboratively with the Client Success, Support, and Development teams to enhance Client experience.
Represent LawWare professionally, acting as a trusted advisor and ambassador for the brand.
Core Competencies
Communication: Engages clearly and confidently with Clients of all levels.
Training Delivery: Designs and delivers effective, learner-focused sessions.
Technical Knowledge: Demonstrates strong understanding of LawWare software and integrations.
Client Focus: Anticipates Client needs and delivers exceptional service.
Planning & Organisation: Manages multiple training projects efficiently and meets deadlines.
Teamwork: Collaborates effectively across departments.
Adaptability: Adjusts approach to different audiences, technologies, and learning styles.
Initiative: Proactively identifies opportunities to improve Client learning and satisfaction.
Qualifications & Experience
Previous experience delivering software or systems training, ideally within professional services or legal environments.
Cash Accounting experience within the legal industry
Strong understanding of software systems, databases, or practice management solutions.
Confident presenter with excellent communication and facilitation skills.
Experience in developing training materials or online learning content (desirable).
A proactive, client-focused approach with high attention to detail.
Remuneration
£27,000 - £32,000 (depending on experience)
Plus travel expenses, car allowance, pension, and standard holiday entitlement.